Welcome to Power Platform Weekly!
Last week, Microsoft introduced the Customer Conversation harness in Copilot Studio. Catch up on the announcement and learn more:
Introducing the customer conversation harness in Microsoft Copilot Studio
Agents powered by the Customer Conversation harness overview (preview)
Microsoft also announced the public preview of Contact Center Intelligence (CCI).
Don’t miss Magdalena’s new browser extension, Agent Inspector for Copilot Studio! Give it a try and share your feedback with Magdalena. You can also check out the announcement. 🛠️
Have a great week and thanks for reading!
📰 Articles
PCF vs Generative Pages
👩💻 Diana Birkelbach walks us through the points that made her consider GenPages for quite some requirements, and also the cases where Generative Pages are simply not the answer.
Meet the Conversation Harness: Building Conversational Agents in Copilot Studio
🦸🏻♀️ What if building a customer-facing, conversational AI agent meant designing an entire team of specialists, rather than one agent trying to do everything? No we can, because there’s a new harness in town! Kristine Risberg tells us how.
Copilot Studio Agent Accounts: What Architects Must Check Before an Agent Gets Its Own Identity
🦸🏻♀️ Zsolt Zombik describes the new feature where agents get their own entra id, email, etc. His post covers what shipped and what you need before the feature appears.
Other articles
🦸🏻♀️ The developer inner loop in Copilot Studio by Claire Edgson
🦸🏻♀️ A Complete Guide to Workforce Engagement Management Part 1 by Dian Taylor
🦸🏻♀️ I got agents to build the Power Platform App in a Day solution by Nick Doelman
🦸🏻♀️ Using Copilot Code to rebuild a canvas Power App by Nick Doelman
🦸🏻♀️ AI at Work Roadmap for Dynamics 365 and Power Platform by Andrew Ly
🦸🏻♀️ Power Apps Vibe is Retiring: Converting Vibe Apps to Code Apps by Andrew Ly
🦸🏻♀️ Copilot Studio | The Skill That Isn’t There by Mariano Gomez
🛠️ Data Importer Tool for PPTB – I did a thing! by EY Kalman
🛠️ PPTB - Mockaroo Data Munger by Carl Cookson
📺 Videos
🎙️ Podcasts
Mondays at Microsoft Podcast
🦸🏻♀️ Start your week with the Microsoft news you actually need to know. Heather Cook and Jonathan Jones are joined by April Dunnam, Principal Cloud Advocate, with a game plan for the Power Platform Community Conference and Microsoft Ignite. Plus Microsoft’s move to run its AI on its own Azure Maia chips, how the FORGE Lab is using AI to find vulnerabilities before attackers do, and Teams Phone Agent reaching general availability!
The Copilot Briefing Podcast
🧭 Microsoft 365 Copilot may be easy to demonstrate, but determining whether it is a worthwhile business investment requires more than tracking licenses and usage. Steve Corey explains how to evaluate Copilot through role-specific use cases, before-and-after process measurements, data readiness, security controls, ongoing support, and documented business outcomes.
Figuring Out Fabric Podcast
🧭 Olena Kulish runs digital analytics at the National Council on Aging, where every dollar spent on tooling has to be justified to donors. We talk about why she ran a pilot instead of going all in, how hard it is to guess capacity during a 60-day trial, and having to rebuild everything when the region they needed wasn’t available. We also get into the DP-600 and why AI readiness is mostly the basics.
📅 Events & Webinars
Directions EMEA
(📅 October 27-29, 2026)
Directions EMEA 2026 hosts the Dynamics 365 Business Central community in Paris for three days of technical sessions, strategy, and ecosystem networking. Resellers, ISVs, Microsoft representatives, MVPs, developers, and consultants explore the latest innovations and practical approaches shaping Business Central across EMEA.
Power Platform Community Conference
(📅 October 27-29, 2026)
Power Platform Community Conference 2026 welcomes the global maker and solution builder community to Las Vegas for three days of practical learning and collaboration around AI apps and agents. Attendees explore sessions, workshops, and certifications across Copilot, Copilot Studio, and the full Microsoft Power Platform to build end-to-end solutions they can apply right away.
Microsoft Ignite
(📅 November 17-20, 2026)
Microsoft Ignite gathers business leaders, IT pros, developers, and partners in San Francisco to explore the latest AI, cloud, and platform roadmap. Attendees get hands-on learning, direct guidance from Microsoft experts, and practical examples they can apply to real projects.
ESPC26
(📅 November 30-December 3, 2026)
ESPC26 brings the Microsoft 365, SharePoint, Azure, and Power Platform community to RAI Amsterdam for four days of expert-led sessions, practical learning, and networking. The event is designed for developers, IT professionals, makers, architects, and business leaders exploring collaboration, cloud, AI, and modern workplace technologies.
Cloud Tech Tallinn
(📅 February 4-5, 2027)
Cloud Tech Tallinn brings cloud, AI, and Microsoft platform practitioners together in Estonia for two days of practical sessions, community discussion, and technical learning. It is a strong fit for architects, developers, and decision makers looking for real-world guidance and peer connections.
💙 Out of the Blue
From pilots to programs: Scaling AI and agents for business value
🧭 🚀 Aamer Kaleem explains how transformation patterns, an Agentic AI Maturity Model, and an Agentic Center of Excellence help organizations move beyond isolated pilots. Drawing on customer engagements, he shows why business ownership, governance, and process redesign matter when scaling agents.
Microsoft named a Leader in two evaluations of next-generation app development platforms
🧭 Ryan Cunningham discusses Microsoft’s recognition in Gartner’s AI-Augmented Low-Code Application Platforms evaluation and Forrester’s AppGen and Low-Code Platforms evaluation. He outlines how Power Platform and Copilot Studio combine visual development, natural-language creation, and code with shared enterprise data and governance.
Explore user feedback with Microsoft 365 Insights Agent
🦸🏻♀️ 🚀 Fabian Williams demonstrates how agent owners can explore ratings, verbatim comments, and recurring feedback themes through Insights Agent V2 in the Frontier preview. The walkthrough covers the admin-controlled sharing settings and shows how feedback complements usage analytics when deciding what to improve.
Develop enterprise-grade apps with SharePoint Embedded
👩💻 🚀 Steve Pucelik walks through updated production guidance for container planning, searchable metadata, throttling, permissions, and Office co-authoring. Developers see how to design SharePoint Embedded applications around tenant limits and reliable behavior under load.
Copilot Code: Make the power of coding accessible to everyone
🦸🏻♀️ 🤵🏻 👩💻 Marc Wautier introduces a natural-language coding experience that uses Work IQ context to help turn business requirements into working applications. He describes local and cloud execution, live previews, direct code editing, and the transition to professional development workflows as projects grow.
What’s new in Cowork: Expanded plugins and role-based skills
🤵🏻 🦸🏻♀️ 🚀 Pratyusha Avadhanula explains how Power Platform connectors, federated MCP connectors, and role-based plugins extend Cowork across business systems. Examples cover repeatable workflows for sales, service, education, and legal teams, with admins controlling which integrations are available.
One SDK client for both Copilot Studio harnesses (preview)
👩💻 Adi Leibowitz shows how a single Copilot Studio client connects custom applications to both the standard and GitHub Copilot harnesses using Microsoft Entra ID sign-in. His React WebChat example also displays streamed reasoning and tool-call activities, with guidance on preview package versions and regional rollout limitations.
Work IQ: The new retrieve tool
👩💻 Paolo Pialorsi demonstrates an MCP retrieval tool that searches authorized workplace sources and returns both structured hits and citation-bearing grounding text. He explains how agents should use the response and how retrieving evidence differs from delegating work to another agent.
Fabric Data Warehouse integration with Fabric User Data Functions (preview)
👩💻 Jovan Popovic shows how T-SQL external functions invoke custom Python logic through Fabric User Data Functions. An IPv6 classification example demonstrates extending warehouse queries without building a separate application or pipeline.
Transform your storytelling with interactive slides in PowerPoint
🤵🏻 Derek Johnson demonstrates how Copilot creates explorable dashboards, timelines, process flows, and comparisons from prompts or existing content. The post explains how to access the interactive-slide skill and outlines its rollout across PowerPoint for Windows, Mac, and the web.
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🕺 About the “Persona icons”
🤵🏻 Business User
🦸🏻♀️ Maker
🧭 Decision Maker
👩💻 Developer / Architect
🚀 Admin / Center of Excellence
🛠️ Tools
📅 Events & Webinars