Power Platform Weekly - Issue #270
Welcome to Power Platform Weekly!
Last week agentic CRM was highlighted on the Dynamics 365 blog.
This week the European Power Platform Conference (EPPC) takes place from June 29 to July 2, in Copenhagen, Denmark. Follow the buzz: #EPPC26!
The Power Platform Weekly team is now taking a summer break. We’ll be back in August! 🏖️☀️
Have a great week and thanks for reading!
📰 Articles
Are We Replacing Clicks With Prompts?
🦸🏻♀️ One thing has been bothering Thomas Sandsør lately. For as long as he has worked with CRM systems, people have complained about clicks. But have they just been replaced with prompts?
Create A Segment For People Searching On Your Website
🦸🏻♀️ Most websites have some kind of search functionality, especially if you have a blog. If you do, you can use this to your advantage and build a segment to find people searching on your website for specific keywords. Megan V. Walker shows you how to do it.
How to Set Up Verbatim Knowledge Responses in Dynamics 365
🦸🏻♀️ Dian Taylor is a big fan of the copilot that lives in the sidecar in Dynamics 365 Customer Service. However, if the knowledge in the system is incorrect, the responses offered to the user will be incorrect too. This is where the Knowledge Management Agent comes in.
Other articles
🦸🏻♀️ AI Agent Johan is on Fire, NL vs Tunisia two in a row? by Jeroen Scheper
🦸🏻♀️ Optimizing Prompt Columns in Microsoft Dataverse with Filters: Part 2 by Sam Kumar
🦸🏻♀️ Running Dataverse MCP Server in non-Microsoft clients by Andreas Adner
📺 Videos
🎙️ Podcasts
Microsoft Mechanics Podcast
👩💻 Cut through alert noise and move from detection to root cause using the Azure Copilot Observability Agent. It autonomously investigates incidents, correlates signals across logs, metrics, alerts, application health, and ML anomalies, then surfaces root cause with charts and recommended next steps.
Extend coverage to your AI agents in Microsoft Foundry, track Gen AI errors and token consumption with trace-level detail, and write plain-language instructions to tune autonomous behavior to match your team’s workflow.
Matt McSpirit, Microsoft Azure expert, shares how to take full control of incident response at scale.
M365 Nuggets Podcast
🚀 Joy, Ragnar, and Christian welcome Alan Cox, a fellow M365 MVP and independent AI and governance consultant, to discuss why organizations need separate AI governance and AI enablement functions to successfully scale adoption. Together, they explore the tension between risk management and innovation, and why treating these responsibilities as the same job often leads to poor outcomes. The panel examines lessons learned from SharePoint, Teams, and Power Platform deployments, and how those experiences apply to today’s AI initiatives. They also discuss the growing impact of agentic AI and what organizations must do now to build an operating model that balances control, adoption, and business value.
Unresolved Dependencies Podcast
🧭 Right before Joe starts his summer vacation, an offline retreat in the hills of England, maybe just a runaway from his unresolved dependencies with Seb, we have a closer look at the recent announcements at Microsoft Build 2026.
📅 Events & Webinars
European Power Platform Conference
(📅 June 29-July 2, 2026)
The European Power Platform Conference 2026 in Copenhagen serves as a meeting point for the Power Platform community to learn, connect, and share real-world experiences. Through expert-led sessions and customer stories, attendees will explore how to build impactful solutions with Microsoft Power Platform and Copilot in a strong, collaborative community setting.
HELish Summit
(📅 September 17, 2026)
HELish Summit is a Microsoft technology focused conference offering ideas, insights, cases and lessons learned for every IT enthusiast. Whether you’re a consultant or working in internal IT, communications or other technology role - there is something special for you!
Nordic Summit
(📅 September 21-22, 2026)
Nordic Summit 2026 takes place at LEGOLAND Hotel and Conference in Billund, Denmark, with a strong focus on connecting the Nordic Microsoft community around Power Platform and Dynamics 365. As the largest in-person event in the Nordics for these technologies, it offers focused sessions, community connection, and practical insights for makers, consultants, and architects.
Directions for Enterprise
(📅 September 23-25, 2026)
Directions for Enterprise 2026 is a focal point for the global Dynamics 365 Finance and Supply Chain Management partner ecosystem in Copenhagen, with focused strategic and technical content. Across three days, partners connect with Microsoft, SIs, ISVs, and industry leaders to explore Agentic ERP, real-world AI, and practical approaches for enterprise solution delivery.
Scottish Summit
(📅 October 2-3, 2026)
Scottish Summit 2026 heads to Murrayfield Stadium in Edinburgh for two days centered on AI, Copilot, and practical learning across Dynamics 365, Power Platform, Microsoft 365, and Azure. Attendees connect with experts, MVPs, and peers through sessions and workshops designed to share real-world approaches and community-driven innovation.
Community Summit North America
(📅 October 11-15, 2026)
Community Summit North America 2026 gives the Microsoft AI and Business Applications community five days in Nashville for learning, training, and connection. With hundreds of sessions, academy workshops, and a broad partner ecosystem, attendees gain practical guidance across Dynamics 365, Power Platform, Microsoft 365, and Copilot.
Directions EMEA
(📅 October 27-29, 2026)
Directions EMEA 2026 hosts the Dynamics 365 Business Central community in Paris for three days of technical sessions, strategy, and ecosystem networking. Resellers, ISVs, Microsoft representatives, MVPs, developers, and consultants explore the latest innovations and practical approaches shaping Business Central across EMEA.
Power Platform Community Conference
(📅 October 27-29, 2026)
Power Platform Community Conference 2026 welcomes the global maker and solution builder community to Las Vegas for three days of practical learning and collaboration around AI apps and agents. Attendees explore sessions, workshops, and certifications across Copilot, Copilot Studio, and the full Microsoft Power Platform to build end-to-end solutions they can apply right away.
💙 Out of the Blue
Building reliable voice agents: A practical guide
🧭🚀👩💻 Jamie Flores shares a practical playbook for designing customer-facing voice agents in Copilot Studio that are not just capable, but reliable from prototype to production.
Microsoft Entra ID single sign-on for the Denodo connector in Power BI (Preview)
🧭🚀👩💻 Kay Unkroth introduces preview Entra ID SSO for the Denodo connector, flowing the report viewer's identity end-to-end through DirectQuery without on-premises Kerberos delegation.
Protect once, enforce everywhere: Protection policies for Power BI (Generally Available)
🧭🚀👩💻 Yael Biss explains how Microsoft Purview protection policies are now generally available, letting you restrict access to Power BI semantic models by sensitivity label so every downstream report is automatically secured.
💡 Suggest content
Do you have a blog, YouTube channel or podcast that you want us to track, or do you know someone creating great content or community tools you think we should be aware of? Let us know about it!
We usually include links to content or tools updates announcements from the past week. If you see a great blog post or video, let us know one way or another!
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🕺 About the “Persona icons”
🤵🏻 Business User
🦸🏻♀️ Maker
🧭 Decision Maker
👩💻 Developer / Architect
🚀 Admin / Center of Excellence
🛠️ Tools
📅 Events & Webinars